Privacy Policy

OBJECTIVE, SCOPE AND APPLICABILITY

• Kuerzen Biosolutions Private Limited . (“Company”, “we”,
“our”, “us”) respects an individual’s privacy and is committed
to protecting the same. This Privacy Policy (“Policy”)
describes how we collect, use, disclose and transfer Personal
Information (as defined below), through platforms controlled by
the Company viz. www.kuerzen.com and mobile sites/
application (the “Platforms”) of the individuals who browse, or
access the Platform or provide information on or through the
Platform, or whose information the Company otherwise
collects, receives or processes in connection with the offer and
sale of its products (“Products”) (hereinafter, collectively
referred to as “Customers”, “you”, “your”) and ensure its
compliance with applicable laws and regulations. This Policy
does not apply to Personal Information collected from you
offline (unless otherwise specified), to Company’s websites
that do not link to this Policy, to Customers of countries other
than India or to third-party websites to which Platform may link.
• By accessing and/or using our Platform and providing the
information as explained in this Policy, you consent to the
collection and use of the information you disclose on the
Platform in accordance with this Policy, including but not
limited to your consent for sharing your information as per this
Policy. We encourage you to read this Policy regarding the
collection, use, and disclosure of your information. If you are
not comfortable with any of the terms or policies described in
this Policy, you may choose to discontinue usage of the
Platform.
• Further, you agree and consent to receive all communications
related to our services on the mobile number provided by you
to the Company, even if such mobile number is registered
under DND/NCPR list under the Telecom Commercial
Communications Customer Preference Regulations, 2018
(“TRAI Regulations”). Notwithstanding your registration with
the National Do Not Call Registry (In Fully or Partly blocked
category under National Customer Preference Register set up
under the Telecom Regulatory Authority of India), you hereby
express your interest and accord informed consent to receive
communications (including commercial communications) in
relation to the Company’s services. You further confirm that no
communication to you from the Company or on behalf of the
Company shall be construed as Unsolicited Commercial
Communication under Regulation 2(bw) of the TRAI
Regulations and you have specifically opted to receive
communications in this regard on the mobile number provided
by you.
• For the purpose of this Policy, the term “Personal
Information” shall mean any information that relates to you,
which, either directly or indirectly, in combination with other
information available or likely to be available with the
Company, is capable of identifying you, which is submitted to
and/or collected over the Platform and maintained by the
Company in an accessible form, provided that, any information
that is freely available or accessible in public domain or
furnished under the Right to Information Act, 2005 or any other
law for the time being in force shall not be regarded as
Personal Information for the purposes of this Policy.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
• We communicate with you through a variety of means and
channels, including our Platform, email, phone or text
messaging on your mobile phone, although we do generally
note that our preferred means of communication is email which
has the least impact on the environment. Such
communications may involve giving to you, as well as
receiving information from you. We collect and receive the
Personal Information in the following ways:
• When you submit your Personal Information on our
Platform: The Company collects and stores the Personal
Information that you provide while using our Platform including
when you enter your Personal Information into data fields on
the Platform as part of a voluntary registration process. We
also collect and store your Personal Information through
sponsored social media platforms, events, etc. For example,
you may submit your name, postal address, e-mail address,
and/or other information in order to register, place orders for
the Products, receive information about various Products,
register for newsletters, receive offers, contact Company’s
customer care service, or respond to the Company’s surveys.
To protect your privacy, you should not provide the Company
with any information that is not specifically requested or that
you do not wish to share. You can choose not to provide
certain information, but then you might not be able to use our
Platform or certain features of our Platform.
• Automatic collection: We automatically collect and store
certain types of information whenever you interact with us.
Such information includes information about your use of the
Platform, your interaction with content and services available
through the Platform. Like many websites, unidentifiable
information may be collected using various technologies, such
as cookies, Internet tags, and web beacons. Your Internet
browser automatically transmits to the Platform some of this
unidentifiable information, such as the URL of the Website you
just visited and the browser version your computer is
operating. Passive information collection technologies can
make your use of the Platform easier by allowing the Company
to provide better service, customize sites based on consumer
preferences, compile statistics, analyze trends, and otherwise
administer and improve the Platform. Certain features of the
Platform may not work without use of passive information
collection technologies. Information collected by these
technologies cannot be used to identity you without additional
identifiable information. We may also receive/store information
about your location and your mobile device, including a unique
identifier for your device.
• Other sources: We might receive information about you from
other sources, such as updated delivery and address
information from third parties, which we use to correct our
records and deliver your next purchase more easily. Further,
we may receive information about you from third parties that
feature our Products or promotional offers if you opt-in to
receive information from us. You may also choose to
participate in a third party application or social media sites
through which you allow us to collect (or the third party to
share) Personal Information about you, including usage
information. We may also receive information, such as
marketing related or demographic information about you from
third parties to enhance our ability to tailor our content and
offer you the Products that we believe may be of interest to
you. The Company is not responsible for the privacy practices
of such third-party websites which it does not own, manage or
control.
WHAT PERSONAL INFORMATION DO WE COLLECT?
• The Company limits itself to collect information which is
necessary to ensure accurate services and is required to
process your order of the Product or provide a refund and
continually improve our Products and services.
• Following are the categories of Personal Information that is
collected and processed by us:
• your name, e-mail and postal addresses, phone number(s),
country;
• date of birth, language preference, location;
• any open data and public records such as information about
you that is openly available on the Internet;
• names of people to whom purchases have been shipped
including address and telephone numbers, IP addresses;
• Product interest information and in certain circumstances, your
opinions and individual preferences, etc.;
• You may also provide us with information like financial
information such as bank account or credit card or debit card
or other payment instrument details, password for availing the
Products at our Platform;
• We may also maintain a record of your Product interests and
acquire information about you from our future affiliates;
• phone numbers used to call our customer service number.
• We may collect and use technical data and related information,
including but not limited to, technical information about your
device, system and application software, and peripherals, that
is gathered periodically to facilitate the provision of software
updates, product support and other services to you (if any)
related to the Platform.
WHAT IS THE PURPOSE FOR WHICH THE PERSONAL
INFORMATION IS COLLECTED?
• The Company may use your Personal Information to:
• verify your identity;
• fulfil the Product purchases and transactions;
• communicate with you about your account and activities on the
Platform;
• sign up for our newsletter, respond to a survey or marketing
communication;
• allow us to better serve you in responding to your requests;
• to respond to reviews, comments, or other feedback provided
to us;
• administer a contest, promotion, survey or other site feature;
• ask for ratings and reviews of the Products;
• follow up with you after correspondence (live chat, email or
phone inquiries);
• allow you to log in with a social media account and share
activities on your social media pages;
• comply with our legal obligations, policies and procedures,
including compliance with relevant industry standards and the
enforcement of our terms and conditions;
• help us learn more about your shopping preferences;
• conduct marketing and performance research to assist us in
measuring our customer services, benchmarking our
performance and to help us improve your shopping
experiences and Product offerings;
• send communication related to order updates and offers
through e-mail, SMS and social media channels;
• do internal research on our Customer’s demographics,
interests, and behaviour to better understand and serve you;
• provide you with exclusive offers at the Platform, tailor content,
advertisements, and we provide you, and improve the Platform
and/or for internal business purposes;
• analyze trends, track Customer’s web page movements, help
identify you and your shopping cart for aggregate use;
• determine which of the store locations containing our Products
may be closest to you, provide promotional offers, and to offer
Products to you;
• prevent, detect, investigate and take action against crimes
(including but not limited to fraud and other financial crimes),
any other illegal activities, suspected fraud, or violations of
Company’s terms and conditions in any jurisdiction;
• establish, exercise or defend legal rights in connection with
legal proceedings (including any prospective legal
proceedings) and seek professional or legal advice in relation
to such legal proceedings; and
• comply with any applicable law, regulation, legal process or
enforceable governmental request.
◦ The legal basis on which we collect your Personal
Information:
◦ Performance of a Contract: some of the Personal
Information processed is performed on the basis that it is
necessary for the performance of our agreement with
you. An example of this would be where we process your
Personal Information for delivering the Products ordered
by you on our Platform.
◦ Legitimate Interest:legitimate interests will include
where we send you marketing information about our
Products, communicate with you in order to serve you
better.
◦ Compliance with a Legal Obligation:for certain types of
processing it is necessary in order to allow us to comply
with a legal obligation. An example of this would be where
we are required to retain business records for fixed
periods of time in order to comply with local legal
requirements.
◦ Consent: Finally, in certain limited situations, we rely on
your consent in order to process your Personal
Information. Where we require your consent in order to
collect and process certain Personal Information, we seek
your consent at the time of provision, and such
processing will only be performed where consent is
secured. You can withdraw your consent, as per this
Policy where applicable, by sending an email to
contact@kuerzen.com
• We may also collect and/or generate anonymized and
aggregated information from your use of the Platform. The
anonymized or aggregated information is not Personal
Information since we are not able to re-identify you using any
means available to us from that anonymized or aggregated
information. The anonymized and aggregated information is
used for a variety of functions, including to help us identify and
remediate any bugs, and to improve the performance of our
Platform. The Company may use such information in a number
of ways, including internal analysis, analytics and research.
We may share this information with third parties for our or their
purposes in an anonymized or aggregated form that is
designed to prevent anyone from identifying you.
• We maintain a social media presence, such as a Facebook,
Instagram, LinkedIn and a Twitter feed. You can interact with
us through social media, such as by entering our contests,
posting content, sharing material from our Platform, and using
our social media plug-ins. When you interact with us using
social media, we may receive information such as your user
ID, your profile picture, photos you post, and similar
information, which is often determined by your privacy settings
at the relevant social media sites. We may use the information
for the purposes we have described throughout this Policy.
Your use of social media sites is primarily governed by the site
operators’ privacy policies and terms of service, and the
information you share with us and with others is largely
controlled by the privacy settings you have established at
those sites.
• Payment Information: You may provide payment information
when you use the Platform to buy our Products, including
credit cards numbers, billing information using third-party
intermediary PCI-DSS compliant service providers. The
payment information is provided directly by you, via the
Platform, into the PCI/DSS-compliant payment processing
service to which the Company subscribes, and the Company
does not, itself, process or store the payment information,
except as stated herein. Further, these intermediaries are not
permitted to store, retain, or use your billing information for any
purpose except for payment processing on our behalf.
• If you use the Platform, you are responsible for maintaining the
confidentiality of your access information and password. You
are responsible for restricting access to your computer, mobile
device, etc., and you agree to accept responsibility for all
activities that occur under your password. We cannot secure
any information that you release on you own, that you request
us to release or that is released through another third party to
whim you have given access.
• In case of our customer care support, we may record calls for
quality and training purposes.
• HOW DO WE SHARE THE PERSONAL INFORMATION?
• Only the persons authorized by us shall have access to your
Personal Information. We may share your Personal
Information only to those mentioned below and they are either
subject to this Policy or follow practices at least as protective
as those described in this Policy:
• Our affiliates and third parties;
• We do not rent or sell your Personal Information to any third
party.
• Should we plan to merge/sell all or substantially all of our
business to another business entity or similar other transaction
or be required by that business entity, we may transfer or
disclose your Personal Information to that business entity who
may collect, use or disclose such information for the purposes
of evaluating the proposed transaction or for operating and
managing the affairs of the acquired business or for other
purposes identified in this Policy.
• We may share Personal Information with our other corporate
entities who may use the said information in accordance with
this Policy to help detect and prevent identity theft, fraud, and
other potentially illegal acts; correlate related or multiple
accounts to prevent abuse of our Platform. If you have any
objection to such sharing, then we request not provide us with
any information.
• We may retain other companies and individuals to perform
functions on our behalf consistent with this Policy. Examples
include order processing companies, courier companies, data
analysis firms, customer support specialists, email vendors,
web-hosting companies and fulfilment companies (e.g.,
companies that coordinate mailings). Such third parties may
be provided with access to Personal Information needed to
perform their functions but may not use such information other
than on our behalf and in accordance with this Policy.
• In addition, in some instances, you may be offered the
opportunity to consent to the sharing of your information with a
third party such as an event or promotion co-sponsor. If you
consent, we will share your information with such third party
and the information you provide may be used by such third
party for their own purposes and in accordance with their own
policies.
• Notwithstanding anything contained in this Policy, we may
disclose Personal Information if required to do so by law or in
the good faith belief that such disclosure is reasonably
necessary to respond to any court orders or other legal
processes. We may disclose Personal Information to law
enforcement offices, third party rights owners, or others in the
good faith belief that such disclosure is reasonably necessary
to: enforce our Terms and Conditions or Policy; respond to
claims that an advertisement, posting or other content violates
the rights of a third party; or protect the rights, property or
personal safety of our Customers or the general public.
RETENTION OF PERSONAL INFORMATION
• We will retain your Personal Information only as long as it is
reasonably required or otherwise permitted or required by
applicable law or regulatory requirements. We may also retain
your Personal Information so long as it is necessary to fulfil the
purposes for which it was collected (including for purposes of
meeting any legal, administrative, accounting, or other
reporting requirements). Your Personal Information is
safeguarded against inappropriate access and disclosure, as
per this Policy.
• We also maintain appropriate and adequate administrative,
technical and physical safeguards designed to protect your
Personal Information against accidental, unlawful or
unauthorized destruction, loss, alteration, access, disclosure or
use.
OPTING OUT:
• The Platform provides an option to all the Customers to opt-out
of receiving any promotional or marketing communications
from us. If you do not wish to receive any promotional or
marketing communications from us, you can contact us at the
address provided below.
• Your Choices to opt-out:
You have the following choices with how your Personal Information
is used:
Opt-out options
What you need to do
Updating your Personal Information in relation to your account
You can update or correct your name, e-mail address, security
questions, and other preferences by [logging into your account and
clicking on the "My Account" page, calling customer care executive.
Receiving newsletters and promotional e-mails
You can click on the “unsubscribe” link at the bottom of any
promotional e-mail that you receive. Alternatively, you may edit your
e-mail preferences on your “My Account” page or call customer care
executive to discontinue receiving any promotional materials by
mail/ e-mail.
Remove content from Customer review
You can remove content that you posted on a public space, such as
part of a ratings and review, by e-mailing details to
contact@kuerzen.com. Please note that we will endeavour and try
to ensure to honour your request to remove information, however,
our removal of your information does not completely erase that
information from the internet viz. historical copies, or "caches," may
remain.
WITHDRAWAL OF CONSENT
If you have consented to the collection, use and/or disclosure of
your Personal Information as identified in this Policy, you have the
right to withdraw this consent at any time by writing to us at
contact@kuerzen.com. Where you are providing location
information via a mobile app, you may turn off your location services
on your device at any time. Please note that any processing that we
have carried out before the withdrawal of your consent remains
lawful. Provided that, notwithstanding such request, this information
may be retained to comply with our legal obligations, resolve
disputes and enforce our agreements.
HOW WE STORE YOUR PERSONAL INFORMATION
We may store Personal Information using our own secure on-site
servers or other internally hosted technology. Your Personal
Information may also be stored by third parties, via cloud services
or other technology, with whom the Company has contracted, to
support the Company's business operations.
These third parties do not use or have access to your Personal
Information other than for cloud storage and retrieval, and the
Company requires such parties to employ at least the same level of
security that we use to protect your Personal Information.
DISPOSAL OF PERSONAL INFORMATION
We will only use your Personal Information for those purposes and
will make sure that your privacy is protected. We shall take
reasonable steps to delete or permanently de-identify Personal
Information that is no longer needed.
DO WE USE “COOKIES”?
• We may track your preferences and activities on the Platform.
“Cookies” are small data files transferred to your computer's
hard-drive by a website, while using a web browser (if you
allow). They keep a record of your activities on the Platform
making your subsequent visits to the site more efficient. The
Cookies may store a variety of information, including, the
number of times that you access the Platform, registration
information and the number of times that you view a particular
page or other item on the Platform. The use of cookies is a
common practice adopted by most major sites to better serve
their clients. Most browsers are designed to accept cookies,
but they can be easily modified to block cookies.
• By continuing the use of the Platform, you are agreeing to our
use of cookies. If you do not agree to our use of cookie, you
can block them in your browser setting, but you may lose
some functionality on the Platform.
• We use cookies to:
• understand and save Customer’s preferences for future visits.
• keep track of advertisements.
• compile aggregate data about site traffic and site interactions
in order to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this
information on our behalf.
• you can choose to have your computer warn you each time a
cookie is being sent, or you can choose to turn off all cookies.
You do this through your browser settings. You may look at
your browser’s help menu to learn the correct way to modify
your cookies.
• if you turn cookies off, some features will be disabled. It won’t
affect the Customer’s experience that makes your site
experience more efficient and may not function properly.
However, you will still be able to place orders.
CUSTOMER COMMENTS AND CONTENT
If you post any comments or content on our Platform, you should be
aware that any information you choose to provide there may be
read, collected, or used by the third parties. We are not responsible
for the information you choose to submit, and we cannot guarantee
that third parties have not made copies of or will not use such
information in any way.
LINKS TO THIRD PARTY ADVERTISEMENTS OR SITES
We may display links to web sites that are owned or operated by
third parties on our Platform. Please understand that these websites
are independent from the Company, and the Company has no
control over the content on that website, even if the Company
provides information or Products to the owner of that website. The
Company is not making any representations about, endorsing, or
accepting any responsibility for the content or the use of such
website. Further, we are not responsible or liable for any damage or
loss related to the use of any third-party website. You should always
read the terms and conditions and the privacy policy of a third-party
website before accessing or using it.
THIRD PARTY ANALYTICS:
We use third-party analytics services to evaluate your use of the
Platform, compile reports on activity, collect demographic data,
analyze performance metrics, and collect and evaluate other
information relating to the Platform and mobile and internet usage.
These third parties use cookies and other technologies to help
analyze and provide us the information and, in some cases,
connect such information with other data held by our, or third party,
environments. You consent to the processing of information about
you by these analytics providers in the manner and for the purposes
set out in this Policy.
At present, we work with the following analytic partners:
• Google
• Google’s advertising requirements can be summed up by
Google’s Advertising Principles. They are put in place to
provide a positive experience for Customers. We use Google
AdSense Advertising on our Platform. Google, as a third-party
vendor, uses cookies to serve ads on our Platform. Google’s
use of the DART cookie enables it to serve ads to our
Customers based on previous visits to our Platform and other
sites on the Internet. The Customers may opt-out of the use of
the DART cookie by visiting the Google Ad and Content
Network privacy policy.
• We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration
• We, along with third-party vendors such as Google use firstparty cookies (such as the Google Analytics cookies) and thirdparty cookies (such as the DoubleClick cookie) or other thirdparty identifiers together to compile data regarding the
Customer interactions with ad impressions and other ad
service functions as they relate to our Platform.
• The Customers can set preferences for how Google advertises
to you using the Google Ad Settings page. Alternatively, you
can opt out by visiting the Network Advertising Initiative OptOut page or by using the Google Analytics Opt-Out Browser
Add-on.
EMPLOYMENT OPPORTUNITIES:
We provide you with a means for submitting your resume or other
information through our Platform for consideration for employment
opportunities at the Company. Information received through resume
submissions will be kept confidential. We may contact you for
additional information to supplement your resume, and we may use
your information within the Company, or keep it on file for future
use, as we make our hiring decisions.
CHILDREN
Out Platform is not designed for individuals under the age of
eighteen (18) and we do not knowingly collect Personal Information
from anyone under the age of eighteen (18). If you are under
eighteen (18) years of age, you may browse our Platform, but
please do not provide your Personal Information to us. For
example, you cannot register. If we become aware that we have
inadvertently received Personal Information from a visitor under the
age of eighteen (18) on the Platform, we will delete the information
from our records.
SECURITY
• We endeavour to protect the Personal Information against loss
or theft, as well as unauthorized access, disclosure, copying,
use or modification with security safeguards appropriate to the
sensitivity of the Personal Information, regardless of the format
in which it is held. We use various methods to safeguard
Personal Information. They include:
• Physical measures: locked filing cabinets, restriction of access
to offices, and alarm systems.
• Technical tools: passwords and encryption, using generally
industry best practices.
• Organizational controls: confidentiality agreements, limiting
access on a need-to-know basis, staff training and security
clearances.
• Online security is also a priority. We incorporate security
measures such as encryption and authentication tools to
protect your Personal Information from unauthorized use.
Firewalls are utilized to protect our servers and network from
unauthorized users accessing and tampering with files and
other information that we store.
• Further, we attempt to keep your Personal Information up-todate, accurate in the best possible manner as it may be
necessary for the purpose for which it was collected. We value
the importance you attach to your Personal Information given
to us and therefore we have (i) taken all reasonable measures
and precautions to keep such information safe and secure and
to prevent any unauthorized access to or misuse of the same;
and (ii) enable you to review and edit the same.
• We use regular Malware Scanning.
• Your Personal Information is contained behind secured
networks and is only accessible by a limited number of
persons who have special access rights to such systems and
are required to keep the information confidential. In addition,
all sensitive/credit information you supply is encrypted via
Secure Socket Layer (SSL) technology.
• We implement a variety of security measures when a
Customer enters, submits, or accesses their information to
maintain the safety of your Personal Information.
• However, we shall not be liable to any Customers for any loss,
damage (whether direct, indirect, consequential or incidental)
or harm caused to the Customers due to the unauthorized
access or misuse of the Personal Information by any third
party.
POLICY REVIEW
Please note that we review and may make changes to this Policy
from time to time. When changes are made, the Policy link will
include a notation “Revised (date).” indicating that you should
review the new terms, which will be effective immediately upon
posting on this page, with an updated effective date. By accessing
the Platform after any changes have been made, you signify your
agreement on a prospective basis to the modified Policy and any
changes contained therein.
PRIVACY CONCERNS
If you are concerned about the handling of your Personal
Information, or if you have any complaints or queries related to your
Personal Information or our Policy, please contact:
Grievance Redressal
Any complaints, abuse or concerns with regards to content and or
comment or breach of these terms shall be immediately informed to
the Customer Care Officer as mentioned below via mail, email or
phone. 

Customer Redressal Officer
Sunil Tripathi
Email: snil@kuerzen.com
Ph: +91 9599221715
Address:
Kuerzen Biosolutions Pvt. Ltd.
172A, Udyog Kendra 2, Ecotech 3,
Greater Noida, Gautam Buddha Nagar,
U.P. 201306, IN
The Grievance Officer is identified above pursuant to the provisions
of applicable laws including but not limited to the Information
Technology Act, 2000 and the Consumer Protection Act, 2019, and
the rules enacted under those laws
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PLEASE BEWARE
To protect yourself against fraudulent activities, please verify the
authenticity of any offer for Kuerzen products before making a
purchase. For verification, you can contact our support team at +91
999907131 or write to us at contact@kuerzen.com before placing
your order. Our team will confirm whether the offer you have
received for Kuerzen products is genuine.
We care about the safety of your business and urge you to be
cautious to prevent falling victim to these scams.
If you need further assistance or wish to report suspicious activities
concerning Kuerzen products, please contact our support team
using the details provided above.